Effective Date: 20 October 2025

This Privacy Policy describes how Malluug Realty Kenya, incorporated as Malluug Real Estate Agency Ltd in Kenya (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit or interact with our website https://malluugrealtykenya.com/

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Any updates will appear on this page, and the “Last Updated” date will change accordingly. Continued use of our Service after changes means you accept the revised Policy.

Who We Are

Malluug Real Estate Agency Ltd is a licensed real estate agency incorporated in Kenya.

We operate this website to provide property listings, information, and related services to users within Kenya and internationally.

Contact Information:

Malluug Realty Kenya

Mpaka Road, Westlands, Nairobi, Kenya

Email: info@malluugrealtykenya.com

Phone: +254 783 886 142

Categories of Personal Data We Collect

We may collect, store, and process the following categories of personal data:

  • Identity Data: full name, title, or similar identifiers.
  • Contact Data: email address, phone number, and postal or physical address.
  • Social Data: social media profile information (if you contact us via social platforms).
  • Technical Data: IP address, browser type, device information, operating system, and browsing activity.
  • Usage Data: pages visited, time spent on the site, search actions, and interaction history.
  • Marketing Data: preferences for receiving updates, newsletters, or property alerts.
  • Communication Data: messages or correspondence sent to us via forms or email.

We do not knowingly collect information from anyone under the age of 18. 

How We Collect Personal Data

We collect information from you directly and indirectly through the following ways:

  • When you submit an enquiry, contact form, or property request.
  • When you register for an account or subscribe to updates.
  • When you communicate with us through email, phone, or social media.
  • When you visit our physical office and complete property enquiry forms or provide information in person.
  • Automatically, through website analytics and cookies that record your browsing interactions.
  • From publicly available sources when verifying property or ownership details.

Purpose and Legal Basis for Processing Personal Data

We process personal data only when there is a lawful basis under data‑protection laws.

Our primary purposes and legal bases are as follows:

  • Responding to enquiries and providing requested services.
  • Maintaining client relationships and service communication.
  • Marketing, newsletters, and promotional updates.
  • Improving our website and user experience.
  • Verifying property details and preventing fraud.
  • Handling disputes or compliance with legal requirements.
  • Managing user accounts or preferences.

You may withdraw your consent for marketing or communication at any time by contacting us. 

How We Use Personal Data

We use the personal information we collect to:

  • Communicate with clients and respond to property or service enquiries.
  • Match users with appropriate property listings or agents.
  • Send updates, newsletters, or promotional offers (only when you opt in).
  • Collect and publish client testimonials (with permission).
  • Manage and improve website security and system performance.
  • Detect, prevent, and investigate fraud or unauthorised access.
  • Comply with applicable legal or regulatory obligations, including those under Kenyan law and relevant international privacy frameworks (such as GDPR), where applicable.”

We will not use your personal data for unrelated purposes without your consent.

Sharing of Personal Data

We do not sell or rent your personal information.

However, we may share personal data in limited cases with:

  • Service providers and contractors who assist us with marketing, analytics, data storage, communication, or IT support.
  • Professional advisers such as legal, accounting, or compliance consultants when required.
  • Law enforcement or regulators if necessary to comply with legal obligations or protect our rights.
  • Business partners or successors in the event of a merger, acquisition, or business transfer, where your data may be part of transferred assets.

All third‑party partners are required to handle your data only for authorised purposes and to protect it in accordance with applicable privacy laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

  • Enquiry and communication records: up to 24 months after the last contact.
  • Marketing or subscription data: retained until you unsubscribe.
  • Transactional or legal data: retained for up to 7 years to meet accounting or compliance requirements.
  • Anonymous or aggregated data: may be kept indefinitely for statistical analysis.

When data is no longer required, we securely delete or anonymise it. 

Data Security

We apply strict security measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These measures include:

  • Secure transmission of data through HTTPS encryption.
  • Password‑protected systems and restricted employee access.
  • Regular system monitoring and threat detection.
  • Data minimisation and retention controls.

Despite these safeguards, no system is completely risk‑free. You acknowledge that data transmission over the Internet carries inherent risks beyond our control. 

International Data Transfers

Because our business interacts with users globally, personal data may be processed outside your country of residence.

Where data is transferred across borders, we implement suitable safeguards consistent with international privacy standards, including contractual protections and encryption. 

Your Rights

Depending on your jurisdiction (including Kenya, the European Union, the United Kingdom, or the United States), you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data (“right to be forgotten”).
  • Restriction: Request limitation of certain data processing activities.
  • Portability: Request transfer of your data to another controller.
  • Objection: Object to data processing based on legitimate interests.
  • Withdraw Consent: Withdraw marketing consent at any time.

To exercise these rights, contact us at info@malluugrealtykenya.com.

We will respond to verified requests in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve performance, understand visitor behaviour, and personalise content.

You can adjust your browser settings to refuse or delete cookies.

Cookie Policy

This section explains how Malluug Realty Kenya uses cookies and similar tracking technologies in accordance with applicable data protection laws, including the GDPR, UK Data Protection Act, and relevant US privacy regulations.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us enhance your browsing experience, remember preferences, and analyse traffic patterns.

Types of Cookies We Use:

  • Essential Cookies – Required for website functionality, such as navigation and secure access.
  • Analytics Cookies – Help us measure website performance and visitor behaviour (e.g. Google Analytics).
  • Functionality Cookies – Remember user preferences, such as language or region.
  • Marketing Cookies – Track browsing habits to deliver relevant advertising (used only with consent).

We do not use cookies to collect personally identifiable information without your consent.

Purpose of Cookies:

  • Understand how users interact with our website
  • Improve speed, design, and overall functionality
  • Help tailor content and property suggestions
  • Monitor marketing campaign effectiveness
  • Maintain secure and smooth operation of the website

Managing Cookie Preferences:

You can manage or disable cookies in your browser settings at any time. Most browsers allow you to block all cookies or only certain types. However, please note that disabling essential cookies may affect how the website functions.

You may also be presented with a cookie banner when visiting our site for the first time, allowing you to accept or reject non-essential cookies.

User Rights:

Under applicable data protection laws, you have the right to:

  • Be informed about the use of cookies
  • Withdraw your cookie consent at any time
  • Request information about data collected through cookies
  • Object to non-essential tracking activities

For any questions regarding cookies or to manage your preferences, contact: info@malluugrealtykenya.com 

Third‑Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of these third‑party websites.

We recommend reviewing their privacy policies before providing any personal information. 

Children’s Privacy

Our services are intended for adults involved in property transactions.

We do not knowingly collect or process personal information from individuals under 18 years of age. 

Changes to This Policy

We may revise this Privacy Policy at any time. Updates will take effect once posted on this page with a revised effective date.

We encourage you to review this Policy periodically to remain informed. 

Contact and Data Protection Officer

If you have any questions, complaints, or requests about this Privacy Policy or how we handle personal data, please contact:

Data Protection Officer

Malluug Realty Kenya

Mpaka Road, Westlands, Nairobi, Kenya

Email: info@malluugrealtykenya.com

Phone: +254 783 886 142